TERMS & CONDITIONS
Terms & Conditions
Your Terms & Conditions Matters at Payanam Tours
Welcome to Payanam Tours. By accessing or using our website (payanam.tours), mobile services, or booking platform, you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully before using our services. If you do not agree with any part of these Terms, you may discontinue using our platform.
1. Introduction
- Payanam Tours provides online ferry and travel booking services between India Sri Lanka, and other destinations.
- Throughout these Terms, the terms "we," "our," and "us" refer to Payanam Tours, while "you" refers to the user or customer accessing our platform.
2. Use of Our Services
- By using our website or booking services, you confirm that :
- • You are at least 18 years old.
- • You are legally competent to enter into binding agreements.
- • The information you provide is accurate and complete.
- • You will not use the platform for unlawful, fraudulent, or unauthorized purposes.
- We reserve the right to refuse service, cancel bookings, or restrict access if any misuse or suspicious activity is detected.
3. Booking & Payments
Booking Confirmation
- A booking is considered confirmed only after :
- • Payment is successfully processed
- • You receive a booking confirmation email or message
- Payanam Tours does not guarantee seat/space availability until the booking is fully confirmed.
Payment Processing
All payments made through our platform are processed via secure third-party payment gateways.
Payanam Tours :
- • Does not store your full card details
- • Is not responsible for failures caused by your bank/payment provider
Pricing & Taxes
All prices shown on the website are subject to:
- • Availability
- • Government taxes or port fees
- • Seasonal or operator-based price changes
We reserve the right to revise pricing at any time.
4. Travel Requirements
You are responsible for ensuring that you meet all travel-related requirements, such as :
- • Valid passport
- • Visa/immigration approvals
- • Health certificates or vaccination documents
- • Compliance with government travel regulations
Payanam Tours is not responsible for denied boarding due to incomplete documentation.
5. Changes, Cancellations & Refunds
Changes and cancellations depend entirely on the policies of the ferry operator or travel service provider.
5.1 Customer-Initiated Changes
Any modification to travel dates, passenger details, or routes is subject to:
- • Operator rules
- • Availability
- • Additional charges
5.2 Customer-Initiated Cancellation
Refund eligibility will follow the operator's cancellation policy, which may include:
- • Full refund
- • Partial refund
- • No refund (in some cases)
Service fees charged by Payanam Tours may be non-refundable.
5.3 Operator-Initiated Changes
Travel operators may modify schedules due to:
- • Weather conditions
- • Technical issues
- • Government restrictions
- • Safety concerns
In such cases, we will notify you as soon as possible.
Payanam Tours is not liable for delays, rescheduling, or cancellations initiated by the operator.
6. User Responsibilities
By using our services, you agree to:
- • Provide accurate personal and travel information
- • Avoid fraudulent bookings or misuse of the platform
- • Use the website for legitimate travel booking purposes
- • Not upload harmful, illegal, or offensive content
Any violation may result in immediate account suspension or legal action.
7. Intellectual Property
All content on payanam.tours — including text, designs, logos, images, graphics, and software — is the exclusive property of Payanam Tours or its licensors.
You may not:
- • Reproduce
- • Modify
- • Distribute
- • Sell
- • Republish
any content without prior written consent.
8. Limitation of Liability
Payanam Tours is an intermediary platform connecting users with ferry/tour operators.
We are not responsible for:
- • Operator service quality
- • Delays, cancellations, or schedule changes
- • Loss of baggage or personal items
- • Injuries, accidents, or unforeseen incidents during travel
- • Errors caused by third-party service providers
Your travel is subject to the terms and policies of the respective operator.
To the maximum extent permitted by law, Payanam Tours shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform.
9. Account Management
If you create an account on our platform, you are responsible for:
- • Keeping login credentials secure
- • Informing us immediately if unauthorized access occurs
We may suspend or terminate accounts involved in violation or misuse.
10. Privacy Policy
Your use of our services is also governed by our Privacy Policy.
By using the website, you agree to the collection and use of your information as described there.
11. Modifications to Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page, and the updated version becomes effective immediately.
We encourage users to review this page periodically.
12. Governing Law
These Terms shall be governed by and interpreted according to the laws of India.
Any disputes arising from the use of our platform will fall under the jurisdiction of the courts located in Tamil Nadu, India.
13. Contact Us
For questions, clarifications, or support, you may reach us at:
Payanam Tours appreciates your trust and looks forward to serving your travel needs.