PRIVACY POLICY
Your Privacy Matters at Payanam Tours
At Payanam Tours, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us, whether through our website, phone, email, or in person.
1. Information We Collect – The Following Information
- Personal Details: Name, address, date of birth, gender, nationality.
- Contact Information: Phone number, email address.
- Travel Details: Passport information, travel preferences, visa details, itinerary data.
- Payment Information: Credit/debit card details, bank information (processed securely through third-party gateways).
- Other: Feedback, communication records, and emergency contact details.
2. How We Use Your Information – We Use your data for the following purposes
- To book and manage your travel arrangements (flights, hotels, tours, visas, etc.).
- To communicate important updates regarding your trip.
- To provide customer support and respond to your inquiries.
- For billing, payment, and refund processing.
- To improve our services and personalize your travel experience.
- For marketing, including emails about offers, packages, and promotions.
3. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your information with:
- Travel partners and suppliers (airlines, hotels, guides, transport providers) for booking purposes.
- Government authorities, as required by law (e.g., visa processing or immigration).
- Third-party service providers (payment gateways, IT support) who assist us in delivering services.
- All third parties are required to handle your data securely and in compliance with applicable laws.
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, while we strive to use commercially acceptable means, no method of transmission over the internet or storage is 100% secure.
5. Your Rights
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Withdraw your consent for marketing communications.
- Request deletion of your data (subject to legal and operational requirements).
6. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
