REFUND POLICY
Cancellation & Refund Policy
Cancellation & Refund Policy – Payanam Tours
At Payanam Tours, we aim to provide a smooth and transparent booking experience for all ferry and travel services. This Cancellation & Refund Policy explains how cancellations, modifications, and refunds are handled for bookings made through our platform. By booking with us, you agree to the terms outlined below.
1. Cancellation Policy
a) Customer-Initiated Cancellation
Cancellations are subject to the rules and conditions set by the ferry operator or travel service provider. Payanam Tours follows the operator's official cancellation policy.
Cancellations may be allowed only if:
- • The ferry operator permits cancellations for the selected route or ticket type.
- • The request is made within the allowed cancellation window.
b) Non-Cancellable Bookings
Some tickets may be issued under a "No Cancellation / No Refund" category.
These include:
- • Promotional or discounted tickets
- • Last-minute bookings
- • Certain operator-restricted classes
Such tickets cannot be cancelled once booked.
c) Operator-Initiated Cancellations
If the ferry operator cancels the service due to reasons such as:
- • Weather or sea conditions
- • Technical issues
- • Operational concerns
- • Government restrictions
You will be notified, and the operator's refund/credit policy will apply.
2. Modification / Rescheduling Policy
Rescheduling options depend on the operator's rules and seat availability.
A modification request may be accepted only if:
- • The operator allows date/time changes
- • The request is submitted within the permitted timeframe
- • Any fare difference and rescheduling fee is paid by the customer
Some ticket types may not be eligible for modifications.
3. Refund Policy
a) When Refunds Are Applicable
Refunds are processed only when:
- • The operator approves a cancellation
- • The booking falls under a refundable category
- • The ferry service is cancelled by the operator
b) Refund Amount
Refund amounts depend on:
- • Operator's cancellation charges
- • Payanam Tours service fee (non-refundable)
- • Payment gateway charges (if applicable)
A partial refund may be issued after deducting applicable fees.
c) Non-Refundable Situations
No refund will be provided if:
- • The booking is under non-refundable terms
- • The passenger fails to board (no-show)
- • Incorrect details were provided (name, travel date, etc.)
- • The operator denies boarding due to missing documents or late arrival
d) Refund Timeline
Once approved by the operator:
- • Refunds are typically processed within 7–14 business days
- • The amount will be credited to the original payment method
Processing time may vary depending on your bank or payment provider.
4. Failure of Payment / Booking Confirmation
If:
- • Your payment is deducted
- • But the booking fails or is not confirmed
You will receive:
- • A full refund automatically within 5–7 business days,
- or
- • The booking will be reprocessed (only if available), based on your choice.
5. Contact for Cancellations & Refunds
For any cancellation, modification, or refund requests, please reach us at:
Include your:
- • Name
- • Booking ID
- • Travel date
- • Contact number
Our support team will assist you based on the operator's rules and availability.
6. Policy Updates
Payanam Tours may update this Cancellation & Refund Policy from time to time. Any changes will be posted on this page and will take effect immediately.